ZEE5 FAQs

On 13th May, Radhe: Your Most Wanted Bhai starring Salman Khan will be released on ZEEPLEX.

The ZEE5 Radhe Combo offer is an exclusive opportunity for ZEE5 users – Purchase a Rs.499 ZEE5 Premium subscription and get to watch Radhe: Your Most Wanted Bhai for FREE on ZEEPLEX.

The best way to purchase the Radhe Combo offer is to go to the Subscription page.

On the Mobile App

1. Open the ZEE5 mobile app.
2. Tap the hamburger menu on the homepage of the mobile app.
3. Tap Buy Subscription.
4. Select the Rs.499 Radhe Combo offer.
5. Proceed with payment. Once payment is completed, you will see an Order Summary page with your transaction details.

On the Website (Mobile)

1. Visit zee5.com.
2. Tap the hamburger menu on the homepage of the mobile website.
3. Tap Buy Subscription.
4. Select the Rs.499 Radhe Combo offer.
5. Proceed with payment. Once payment is completed, you will see an Order Summary page with your transaction details.

On the Website (Desktop/Laptop)

1. Visit zee5.com.
2. Click on the GET PREMIUM button on the homepage of the website.
3. Select the Rs.499 Radhe Combo offer.
4. Proceed with payment. Once payment is completed, you will see an Order Summary page with your transaction details.

On a Premium Movie/TV Show/Web Series trailer

1. Open the ZEE5 mobile app or visit zee5.com.
2. Click on any premium Movie/TV Show/Web Series marked with a If the content has a trailer, you will see the trailer playing.
3. Post completion of the trailer, you will see a subscription window.
4. Click on Proceed. You will be taken to the subscription page.
5. Select the Rs.499 Radhe Combo offer.
6. Enter your login details and click on Proceed.
7. Proceed with payment. Once payment is completed, you will see an Order Summary page with your transaction details.

Note:

• Once you purchase the Radhe Combo offer, you will be able to watch the Radhe movie once it’s released on 13th May.
• If you have not registered/logged in earlier, you will be prompted for registration/login before payment.
• If you already have an active Premium subscription, and are logged in on that account, you will not see the Proceed button on the Movie/TV Show/Web Series trailer screen.
• ​Prepaid codes cannot be used to purchase the Radhe Combo offer.

Our payment options vary across countries and the platform you’re subscribing from. The below table illustrated payment options offered in India only.

Mobile App (Android) or Website

Mobile App (iOS)

If you have purchased the Radhe Combo Offer, your subscription & rental information will be displayed as follows:

• The 1-year Premium subscription information will be displayed in My Subscription.
• The Radhe movie rental information will be displayed in ZEEPLEX Rentals.

You can view your subscription information on the My Subscription page.

The Radhe Combo offer gives you the opportunity to not only watch the Radhe movie once it’s released, but also enjoy Premium ZEE5 content for a whole year!

If you wish to rent only the Radhe movie, please follow the steps given below:

1. Visit the ZEE5 website.
2. Click on ZEEPLEX in the top menu.
3. Select the movie of your choice. Click on Rent .
4. If you are not logged in, you will be asked for your login details (If you are already logged in, you will be taken to the payment screen).
5. After entering your login details, you will be taken to the payment screen. You can choose from the following payment options – Credit Card, Debit Card, Net Banking and Wallet.
6. Proceed with payment.
7. Once payment is successful, you will be taken to an order confirmation page confirming your purchase, along with the rental validity and watch time validity for that movie. You will also receive an order confirmation SMS.
8. You will see an option to Watch Later or Watch Now *. Choose as per your convenience.
9. Once you click Watch Now, you can now start watching your ZEEPLEX movie!

Note:

• Once you click Watch Now, your watch time validity will start.
• ZEEPLEX movies cannot be downloaded.
• ZEEPLEX rentals are non-refundable.
• ZEEPLEX movies can be played on the ZEE5 mobile app, ZEE5 website and supported Smart TVs / Media Streaming Devices only. You can also cast the movie to your Smart TV.
• Once your ZEEPLEX movie’s rental and/or watch time validity has expired, you will need to rent the movie to watch it again.
• Standard ZEE5 promotional codes, Gift Cards etc. are not applicable for ZEEPLEX rentals.

You can visit the My Subscription page by following the steps given below, basis the platform you’re on.

On the Mobile App

1. Open the ZEE5 mobile app on your mobile phone and log in.
2. Tap the hamburger menu on the homepage of the mobile app.
3. Tap My Subscription.

On the Website (Mobile)

1. Visit zee5.com and log in.
2. Tap the hamburger menu on the homepage of the mobile website.
3. Tap My Subscription.

On the Website (Desktop/Laptop)

1. Visit zee5.com and log in.
2. Click on the person/profile icon on the homepage of the website.

Click on  

My Subscription.